Last updated: October 8, 2026

We want you to be happy with every order. Because we sell food and beverage products, we follow the rules below to keep every customer’s products safe and sealed.

7 daysTo report a damaged, wrong or missing item
30 daysTo return unopened, sealed products
15 daysTo process approved refunds
FreeReplacement for damaged or wrong items

Damaged, defective or incorrect items

If your order arrives damaged, leaking, expired, or you received the wrong product, we will make it right at no cost to you.

  1. Email us at support@drinkworlds.com within 7 days of delivery.
  2. Include your order number and clear photos of the product and packaging.
  3. Once confirmed, we will ship a free replacement or issue a full refund — your choice. In most cases you will not need to send the damaged item back.

Unopened items (change of mind)

You may return unopened, sealed products in their original packaging within 30 days of delivery. Please contact us first to receive return instructions. Return shipping costs for change-of-mind returns are paid by the customer, and original shipping charges are non-refundable.

Items we can’t accept

  • Opened, partially consumed or unsealed beverages
  • Products not purchased from drinkworlds.com
  • Returns requested after the return window above

Refunds

After we approve your claim or receive and inspect your return, we will email you to confirm. Approved refunds are processed to your original payment method within 15 days. Your bank or card issuer may take a few extra days to post the credit.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but the return terms above still apply.

Need help with an order?

Email us your order number and photos — we will make it right.